At Living Waters Specialist Services, we believe that investing in our staff is the single most important factor in delivering exceptional care and support. Each person we work with has unique needs and goals, so our team must have the skills, knowledge, and confidence to respond with professionalism, empathy, and precision.
Why Ongoing Training Matters
We see learning as a continuous journey, not a one-time achievement. Ongoing training ensures that every team member is equipped to provide tailored, person-centred support aligned with best practice and current guidance.
We continually invest in our staff because:
- It helps them respond effectively to complex needs such as trauma, sensory processing differences, and emotional dysregulation.
- It builds the confidence to act not only as carers but as mentors, advocates, and positive role models.
- It ensures our service meets the highest standards set by the Department of Health’s Positive and Proactive Care (2014) and the CQC’s Key Lines of Enquiry for “Safe” and “Effective”.
- It leads to measurable improvements in safety, health, engagement, and overall well-being for the people we support.
This culture of learning drives reflection, growth, and excellence, creating real and lasting impact in the lives of those we serve.
Core and Specialist Modules
All staff complete mandatory training alongside bespoke modules designed to strengthen professional competence and specialist knowledge.
Our current training programme includes:
- Autism Awareness and Sensory Regulation
- Positive Behaviour Support (PBS) and De-escalation
- Managing Self-Harm and Emotional Dysregulation
- Trauma-Informed and Attachment-Aware Practice
- Equality, Diversity, and Anti-Discriminatory Practice
- Moving and Handling / Safe Physical Support
- Basic Life Support and Emergency First Aid
- Substance Misuse Awareness and Dual Diagnosis
- Scenario-Based Training with Professional Role Actors
- Behavioural Support and Risk Response Planning
Every course reinforces our commitment to safety, dignity, and person-led care.
Outcomes We Measure
We continually monitor the impact of our training through measurable outcomes across five key areas.
In Safety, our goal is to reduce self-harm incidents, aiming for a 40% reduction within 12 weeks.
Health focuses on medication concordance, with a target of 100% compliance supported by weekly reviews.
Under Engagement, we measure progress by encouraging sustained community participation, aiming for each person to take part in at least two regular activities by week eight.
Stability is evaluated through a reduction in hospital readmissions, with an expected decrease of 50% or more within 12 weeks.
Finally, Voice and Control reflects our commitment to person-led support, with weekly records and feedback sessions ensuring each individual’s choices shape their own care. These outcomes demonstrate how continuous staff learning translates into stronger, more positive results for the people we support.
